Shipping & Returns

The plain-English version of our promises.

Shipping

• In-stock items are dispatched within 2 business days; your tracking link is emailed the moment the order leaves the warehouse.
• Free standard shipping on US orders over $99 (3–7 business days).
• Flat $12 standard shipping on US orders under $99.
• Express (2 business days) available at checkout for $24.
• International shipping to Canada, the UK, EU, Australia and more, calculated at checkout.
• Every order ships tracked.

Duties & customs

• US orders: the total you pay at checkout is final — no additional duties, taxes or customs fees on delivery.
• International orders: your parcel may be subject to import duties and taxes set by your country's customs authority. These are the responsibility of the recipient and are collected by the carrier on delivery.
• All parcels are declared accurately at their full order value.

100-day trial

Cook with it. Really. You have 100 days from delivery to decide a piece belongs in your kitchen. If it does not, we arrange collection and refund you in full — including original shipping. No restocking fees, no "did you really use it" interrogation.

Returns

• Email support@martholm.com with your order number and the items you are returning.
• We send a prepaid return label (US) or collection arrangement (international).
• Refunds are processed to your original payment method within 10 business days of the return arriving.

Warranty

Every Marholm piece carries a 2-year limited warranty against manufacturing defects. Keep your order confirmation — that is your proof of purchase. Claims: support@martholm.com with photos of the issue.

Caring for your cookware

• Ceramic nonstick: medium heat, a little oil, silicone or wooden tools.
• Enameled cast iron: low to medium heat; avoid thermal shock (no cold water into a hot pan).
• All items: hand wash keeps them beautiful longest.